TVNZ ondemand
HAVING ISSUES WITH TVNZ ONDEMAND?

Please read the TVNZ ondemand FAQ's if you still can't find a solution, please use the form below to contact us.

If you're viewing the TVNZ ondemand content using the Firefox browser and get the message "Loading Video..." and the video doesn't load, please download and install the Windows Media Player Firefox Plugin.

Some changes have been made to our video player to allow many of your favourite international programmes to be screened for free.

If you are experiencing difficulties following these changes you may need to check for the following.

(* required fields)

* Full Name:
* Email Address:
* Your Internet Service Provider (ISP):
* Location (Town / City):
* Select the issue that best matches your experience:
Has the video player displayed any of the following messages?
"Sorry this content is not available for you to view"
"Sorry you need Adobe Flash 9.0.115.0 or later..."
* Are you viewing this video in New Zealand?
Yes     No
* Speed Test: (please run our speed test and enter the result below)
If your speed test results are less than 700 kbps please contact your ISP.
* Video you were watching: (please paste in the web address of the video)
* Feedback: